Product Life Cycle Services
Reverse Logistics
Handling defectives products, customer returns and warranty is often overlooked and underestimated. Selectron can accept any and all your returns direct from your customers and triage the product to determine if it’s still sellable, repair, recycle, rework or refurbish your products and sell or dispose of the products through secondary channels. In order to reduce “downtime” for your customers, Selectron also offers an extensive Whole Unit Exchange program….which is very popular with our customers. Quality replacement items are shipped to your customer, and in turn, their device is returned by the most cost effective means possible to be reconditioned back into the exchange pipeline. Our complete line of services include:
- Full Cycle RMA Programs
- L0-L4 Repairs
- OEM Warranty Programs
- Out of Warranty Repair
- Manufacturer Defects
- Product Updates
- Automated Triage & Screening
- Product Personalization
- Part Harvesting
- Responsible Recycling
- Final Assembly (USA)
We work closely with you to optimize product returns, eliminate gaps in the supply and repair chain to produce the highest net value recovery.
RMA Programs
Forward Logistics
Not only can Selectron solutions help you with your procurement and logistics from the Far East, we can split your containers, create unique packaging for each customer or retailer and get it to the customer ON-TIME! We offer full Warehouse and Distribution Services. Plus we have the ability to “Pick and Pack” which is Picking Individual Skus and Packaging them in the same box and we offer full eCommerce Fulfillment.
- Pick, Pack & Ship
- Order Fullfillment
- Warehousing
- Inventory Management
Customer Care and On Location Services
Selectron offers a network of over 30,000 certified technicians, fully insured and drug and background checked.
These highly qualified technicians can do repairs, product installation or complete large and small product and software deployments.
Our Dispatch System is Web Based for ease of use and tracking.